Refund & Return Policy (Wholesale / B2B)
Effective Date: 01-03-2026
This Refund & Return Policy applies to all orders placed with The Humboldt Cure (“we,” “us”) by licensed cannabis businesses (“you,” “Customer”) through our wholesale portal and related order channels.
1) Wholesale Only (No Consumer Sales)
Our products are sold only to properly licensed cannabis businesses in accordance with California law and DCC regulations. We do not sell to the general public.
2) No Returns Accepted (All Sales Final Once Accepted)
Due to cannabis compliance requirements and product integrity controls, we do not accept returns of cannabis or cannabis products once an order has been accepted/received by the customer.
If a return is ever required by law or regulation, it must be handled licensee-to-licensee and recorded in the track-and-trace system using the required return process (including a return reason).
3) Rejected Deliveries (Not Accepted at Drop-Off)
If a shipment is rejected at delivery (i.e., you do not accept it into your inventory), it must be documented as a rejection with a specific reason, and the originating licensee must accept and record the rejected shipment in track-and-trace.
Important: Do not attempt to “send product back” on your own. Any legally permitted return movement must be properly consented to and documented (including the reason for return) in track-and-trace.
4) Claims We Will Consider (Credit-Only)
We may, at our discretion, issue store credit / account credit (not a cash refund) for verified issues such as:
- Wrong item shipped
- Shortage (missing units)
- Shipping/handling damage documented at delivery
- Regulatory recall or compliance hold (if applicable)
All claims must include:
- Order number / invoice number
- Manifest/transfer reference (if applicable)
- Product name + batch/UIDs (if applicable)
- Photos (outer box, inner packaging, labels)
- A written description of the issue
5) Claim Deadlines
To be considered, you must notify us:
- Same day (preferred) and no later than 24 hours after delivery attempt/completion for shortages, wrong items, or damage.
- Immediately for any compliance concern or suspected recall-related issue.
6) Store Credit (No Cash Refunds)
If approved, we will issue store credit only, typically as:
- a credit memo applied to your account/invoice balance, and/or
- a coupon/credit code for future purchases (if your account uses checkout-based ordering)
Store credit terms:
- Not redeemable for cash
- Not transferable to other businesses
- May only be used by the same licensed entity that purchased the goods
- Expiration period: 12 months
- Cannot exceed the amount paid/owed for the affected product(s)
7) No Resale of Customer-Returned Goods (Retail Reminder)
If you are a retailer: California regulations prohibit reselling cannabis goods returned by customers.
(This is included as a compliance reminder and does not change our “no returns accepted” policy.)
8) Compliance Controls & Re-Delivery Timing
Where a legally recognized “return” occurs between licensees, California regulations require returned cannabis/cannabis products to be transported to a licensed distributor for testing and quality assurance review before being transported to a retailer again.
Because of this, replacements (if any) may be delayed by compliance steps.
9) Order Changes / Cancellations
Order changes or cancellations may be possible only before fulfillment/manifesting. Once an order is fulfilled or in transit, changes are not guaranteed and may not be possible. See our Support Page for the Order Change Form
10) Contact
For claims or questions, see our support page and full out the Refund form
contact:
Support: sales@thehumboldtcure.shop (707) 267 – 6420
Hours: Monday – Froday 9:00 am – 5:00 pm