Need Assistance?
Support for Licensed Retailers
Get help with COA requests, order issues, compliance documentation, and product questions. Our team is dedicated to supporting California dispensaries and delivery services—fast, direct, and confidential. Below are the easy to use forms for common support issues. If you have additional support not covered below reach us at (707) 267 – 6420 and/or at sales@thehumboldtcure.shop
How Can We Help?
Terms and Credit Request
Use this form to request payment terms or an account credit review for your business. Provide your business name, DCC license number, requested terms (e.g., Net 7/Net 14), and any supporting info (purchase history, references, or preferred payment schedule). Submitting this form does not guarantee approval—our team will review and follow up with next steps. If you’re requesting changes to existing terms, include your current terms and invoice numbers.
Resend Invoice
Need a copy of an invoice or statement resent to you or your accounting team? Submit this form with your invoice number (or order details if you don’t have it), your business name, and the best email to receive the document. We’ll resend the invoice and confirm any open balances or terms shown on the invoice. If you need it sent to multiple recipients, list those emails in the notes.
Change Order Request
Use this form to request changes to an order before it is fulfilled/manifested. Provide your invoice/order number, the exact items/quantities to change, and any substitutions you approve. Once an order is packed or in transit, changes may be limited or not possible, so details matter. We’ll review your request and reply with the next steps.
COA Request
Need a COA for a specific SKU, batch, or package? Submit this form with the product name/SKU, invoice number, and any Metrc package UID(s) you have. We’ll send the COA or confirm what’s available for that batch. If you’re requesting multiple COAs, list each item clearly in the notes.
Returns / Claims
We do not accept product returns once an order is accepted/received, but we do review verified issues and may offer account credit when eligible. Use this form for issues like wrong item, shortage, transit damage, labeling/documentation concerns, or rejected delivery (not accepted). Include your invoice number, manifest/transfer ID, a clear description of the issue, and photos (labels/box/damage) to speed up review. Do not ship anything back unless you receive written authorization and instructions.
Order Issue Claim
Use this form to report a problem with an order that needs investigation (shortage, wrong item, damage, or documentation mismatch). Provide your invoice number, manifest/transfer ID, the affected items/quantities, and photos of labels/packaging/damage (if applicable). Claims are evaluated based on documentation and compliance requirements, and approved resolutions are typically credit-only. The more specific your details, the faster we can resolve it.
Support Form
Not sure which form to use, or have a general question? Submit this form for any support needs related to orders, invoices, documentation, account access, or portal issues. Include your invoice/order number if relevant and describe the request as clearly as possible. If screenshots or photos help explain the issue, attach them. We’ll route your request to the right team.
Support FAQ
Answers to common support questions for California licensed retailers.
How do I request a COA for a product?
Use the support form below or email us with the SKU, batch/lot number, and product name. We’ll send your COA promptly.
What’s the process for reporting an order issue or claim?
Submit details through the form above. Please include your order number, SKU(s), and a brief description of the issue.
Who can access support services?
Support is available exclusively to verified California dispensaries and B2B delivery services with wholesale accounts.
Can I get help with compliance documentation?
Yes. Our team can provide all necessary compliance paperwork, COAs, and product details for your records.
How quickly will I receive a response?
We aim to respond to all support requests within one business day.
Where can I find product inventory or availability updates?
Check the Shop page for current inventory. For substitutions or bulk requests, contact support with your SKU(s).
Ready to Order?
Wholesale Support for California Retailers
Not a customer yet? Apply for a wholesale account and access premium Humboldt-grown cannabis, full COA documentation, and dedicated B2B service.